Shop regulations

NOTE!!!

Please check in the presence of the courier if the products are not damaged. In case of damage, please report the damage to the courier. We ensure that the products are sent whole and undamaged. The parcels are carefully packed and marked.

If the parcel has not been checked with the courier, as a shop we are not responsible for products damaged in transit.

In order to accept a claim in the event of damage to the products during transport, we need a scan of the damage report made by the courier, on the day of delivery. Please also ensure that the courier does not write untruths (product not properly protected before shipping).

Terms and conditions of the online shop

§ 1 Introductory provisions

1. Online shop WATER BLOCK, available at the Internet address www.waterblock.eu, is run by WATER BLOCK SWISS GROUP SP. Z O.O. with its registered office in Warsaw, entered into the National Court Register by the District Court w/d for the Capital City of Warsaw, XIII Business Division of the National Court Register under KRS number 0000731549, with NIP number 9522181608, REGON number 380212733.

§ 2 Definitions

1. Consumer - a natural person concluding a contract with the Seller as part of the Shop, the subject of which is not directly related to his/her economic or professional activity.
2. Seller - WATER BLOCK SWISS GROUP SP. Z O.O with its registered office in Warsaw at Trakt Lubelski 316, post code 04-667 Warsaw, entered into the National Court Register by the District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register under the KRS number 0000731549, with the share capital of ZŁ 5 000,00, NIP 9522181608, REGON 380212733.
3. Customer - any entity making purchases through the Shop.
4. Entrepreneur - a natural person, a legal person and an organisational unit that is not a legal person but to which a separate act confers legal capacity, exercising a business on its own behalf, who uses the Shop.
5. Shop - the online shop operated by the Seller at the Internet address www.waterblock.eu.
6. Distance contract - a contract concluded with a Customer through an organised distance contracting system (within the Shop), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
7. Regulations - these Shop Rules.
8. Order - the Customer's declaration of will submitted via the Order Form and aimed directly at concluding a Sales Contract for a Product or Products with the Seller.
9. Account - a customer account in the Shop, which stores the data provided by the Customer and information about orders placed by him/her in the Shop.
10. Registration form- a form available in the Store to create an Account.
11. Order form - an interactive form available in the Shop which allows the Order to be placed, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
12. Basket - an element of the Shop's software in which the Products selected by the Customer for purchase are visible, and in which it is possible to determine and modify the Order data, in particular the quantity of the Products.
13. Product - a movable item/service available in the Shop which is the subject of a Sales Contract between the Customer and the Seller.
14. Sales Contract - Sales Contract of a Product concluded or entered into between the Customer and the Seller via the Internet Shop. The Sales Contract is also understood - according to the Product features - as a service contract and a contract for work.

§ 3 Contact with the shop

1. Seller's address: ul. Trakt Lubelski 316, postcode 04-667 Warsaw
2. Seller's e-mail address: biuro@waterblock.eu
3. Seller's telephone number: +48 730 022 290
4. Vendor's fax number: none
5. Seller's bank account number: mBank 98 1140 1977 0000 3556 6900 1001
6. The Customer may communicate with the Seller using the addresses and telephone numbers given in this paragraph.
7. The Customer can communicate with the Seller by telephone between 8:00 and 17:00.

§ 4 Technical requirements

In order to use the Shop, including browsing the Shop's product range and placing orders for Products, the following are necessary:

1. a terminal device with access to the internet and an internet explorer type browser,
2. an active electronic mail (e-mail) account,
3. cookies enabled.

§ 5 General information

1. To the fullest extent permitted by law, the Seller shall not be liable for any disruptions, including interruptions in the operation of the Shop caused by force majeure, unauthorised acts of third parties or incompatibility of the Shop with the Customer's technical infrastructure.
2. Browsing through the Shop's assortment does not require creating an Account. Placing orders by the Customer for products in the Shop's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Rules and Regulations or by providing the necessary personal and address data which enables the fulfilment of the order without creating an Account. Prices given in the Store are given in Polish zloty and are gross prices (including VAT).
3. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery and postal charges), of which the Customer is informed on the pages of the Shop during the placement of the Order, including at the moment of expressing the will to be bound by the Sales Contract.

§ 6 Creating an Account in the Shop

1. In order to set up an Account in the Shop, you need to fill in the Registration Form. It is necessary to provide the following data first name, last name, delivery address, contact telephone, @mail address.
2. Creating an Account in the Shop is free of charge.
3. Logging into the Account is done by entering the login and password established in the Registration Form.
4. The Customer may cancel the Account at any time, without stating a reason and without incurring any fees for doing so, by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses specified in § 3.

§ 7 Rules for placing an Order

In order to place an Order it is necessary to:

1. log into the Shop (optional);
2. select the Product that is the subject of the Order and then click on the "Add to basket" button (or equivalent);
3. log in or use the option to place an Order without registration;
4. if the option of submitting the Order without registration has been selected - fill in the Order Form by entering the data of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of Product delivery), enter the data for the invoice, if different from the data of the Order recipient,
5. click the "Order and pay" button and confirm the order by clicking on the link sent in the e-mail,
6. select one of the available payment methods and, depending on the payment method, pay for the order by the specified deadline, subject to § 8 point 1 c.

§ 8 Delivery and payment methods offered

1. The Customer may use the following methods of delivery or collection of the ordered Product:

• Courier delivery, cash on delivery
• Personal collection available at: 316 Trakt Lubelski Street, postcode 04-667 Warsaw

2.The customer can use the following payment methods:

• Payment on delivery,
• Payment on delivery,
• Payment by bank transfer to the Seller's account,
• Electronic payments.

(3) The customer has the right to refuse cash on delivery, but must pay the costs of delivery. In the case of a pallet, the cost is PLN 350 gross. In the case of a postage-paid, unclaimed parcel, the customer bears the cost of 200 PLN gross.

• In the case of a parcel - the cost is PLN 150 gross.
• Free of charge - only if the parcel is found to be damaged.

4 For parcels not delivered on time by courier companies, Water Block Swiss Group is not responsible.

§ 9 Performance of the sales contract

1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Shop in accordance with § 7 of the Terms and Conditions.
2. Once an order has been placed, the Seller immediately confirms its receipt and at the same time accepts the order for fulfilment. The Seller confirms the receipt of an order and accepts it for fulfilment by sending an appropriate e-mail message to the Customer's e-mail address provided during the placement of the order, which contains at least the Seller's statements about the receipt of the Order and its acceptance for fulfilment as well as confirmation of concluding the Sales Agreement. As soon as the Customer receives the above email, the Sales Agreement between the Customer and the Seller is concluded.

1. If the customer chooses:

• payment by bank transfer, electronic payment or payment card, the Customer is obliged to make the payment within 7 calendar days from the conclusion of the Sales Agreement - otherwise the order will be cancelled,
• payment on delivery, the Customer is obliged to make payment on delivery,
• payment in cash upon personal collection of the consignment, the Customer is obliged to make payment upon collection of the consignment.

(4) If the Customer has chosen a method of delivery other than personal collection, the Product shall be dispatched by the Seller within the period indicated in its description (subject to paragraph 3 mc) of this section), in the manner selected by the Customer when placing the Order.

• If Products with different delivery times are ordered, the delivery date shall be the longest date given.
• When ordering Products with different delivery times, the Customer has the option of requesting delivery of the Products in parts or delivery of all the Products once the entire order has been completed.

1. The start of the delivery period for the Product to the Customer is calculated as follows:

• If the Customer chooses to pay by bank transfer, electronic payment or payment card - from the date on which the Seller's bank account is credited,
• If the Customer chooses cash on delivery payment method - from the date of conclusion of the Sales Agreement,
• If the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer on the date indicated in the Product description. The Customer will additionally be informed by the Seller of the Product's readiness for collection by sending an appropriate e-mail message to the Customer's e-mail address provided during the placement of the Order.

(6) In the event of non-payment of an invoice exceeding 14 days from the date of payment, the vendor will charge PLN 3,000.00 as collection costs.

§ 10 Right of withdrawal

1. The consumer may withdraw from the Sales Contract within 14 days without giving any reason.
2. The period referred to in paragraph 1 shall start to run from the delivery of the Product to the Consumer or to a person designated by the Consumer other than the carrier.
3. In the case of a Contract which involves multiple Products which are delivered separately, in batches or in parts, the period referred to in paragraph 1 shall run from the delivery of the last item, batch or part.
4. In the case of a Contract which consists of the regular delivery of Products over a fixed period of time (subscription), the time limit indicated in paragraph 1 shall run from taking possession of the first item.
5. The Consumer may withdraw from the Contract by submitting a statement of withdrawal from the Contract to the Seller. It is sufficient for the Consumer to send the declaration before the deadline for withdrawal from the Contract to be observed.
6. The statement may be sent by traditional mail or electronically by sending the statement to the Seller's e-mail address or by submitting the statement on the Seller's website - the Seller's contact details are specified in § 3.
7. If the declaration is sent by the Consumer electronically, the Seller shall immediately send the Consumer an acknowledgement of receipt of the declaration of withdrawal to the e-mail address provided by the Consumer.
8. Effects of withdrawal from the Agreement:
9. In the event of withdrawal from a Distance Contract, the Contract shall be deemed not to have been concluded.
10. In the event of withdrawal from the Agreement, the Seller shall reimburse to the Consumer immediately, no later than within 14 days of receipt of the Consumer's declaration of withdrawal from the Agreement, all payments made by the Consumer, including the costs of delivery of the item, except for the additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest ordinary method of delivery offered by the Seller.
11. The Seller shall refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not incur any costs for the Consumer.
12. The Seller may withhold reimbursement until it has received the Product back or until it has been provided with proof of return, whichever event occurs first.
13. The Consumer should send back the Product to the Seller's address given in these Terms and Conditions immediately, no later than 7 days from the day on which the Consumer informed the Seller about the withdrawal from the Contract. The deadline shall be met if the Consumer sends back the Product before the expiry of the 7-day period.
14. The consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by post in the usual manner.
15. The consumer shall only be liable for any diminution in the value of the Product resulting from the use of the Product other than what was necessary to establish the nature, characteristics and functioning of the Product.
16. Where, due to the nature of the Product, it cannot be sent back in the usual way by post, information about this, as well as about the costs of returning the Product, will be included in the description of the Product in the Shop.
17. The right of withdrawal from a distance contract does not apply to the Consumer in respect of the Contract:

• where the object of the performance is a non-refabricated item manufactured to the Consumer's specifications or to meet the Consumer's personalised needs,
• where the object of the service is an item supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons if the packaging has been opened after delivery,
• where the object of the performance is an item that is perishable or has a short shelf life,
• if the Seller has performed the service in full with the express consent of the consumer, who has been informed by the Seller prior to the performance that he will lose his right of withdrawal after the Seller has performed the service,
• in which the price or remuneration is dependent on fluctuations in the financial market over which the Seller has no control and which may occur before the end of the withdrawal period,
• in which the subject matter of the performance consists of items which are, by their nature, inseparable from other items after delivery,

§ 11 Complaints and warranty

1. The Sales Contract covers new Products.
2. The seller is obliged to supply the customer with an item free from defects.
3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the warranty provisions of the Civil Code.
4. Complaints must be made in writing or by e-mail to the Seller's addresses given in these Terms and Conditions.
5. It is recommended that the complaint should include, among other things, a brief description of the defect, the circumstances (including the date) in which it occurred, the details of the customer making the complaint, and the customer's request in connection with the defect in the goods.
6. Goods sent back under the complaints procedure should be sent to the address specified in § 3 of these Terms and Conditions.

§ 12 Out-of-court complaint and redress procedures

1. Detailed information on the consumer's possibilities of using out-of-court complaint and redress procedures and the rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following examples of out-of-court complaint and redress procedures:

• The Consumer shall be entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
• The Consumer shall be entitled to apply to the provincial inspector of the Commercial Inspection, pursuant to Article 36 of the Act of 15 December 2000 on the Commercial Inspection (Journal of Laws of 2014, item 148, as amended), to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.

(3) A consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of a county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. Federation of Consumers, Association of Polish Consumers).

§ 13 Privacy policy

We respect the privacy of our customers and take special care to protect their Personal Data. For these reasons, for the information of the users of the website and online shop waterblock.eu  (hereinafter the "Online Shop") with transparent rules for the collection and processing of Personal Data by us, we have created this Privacy Policy. By Personal Data, as referred to above, we mean any information relating to an identified or identifiable natural person, such as, but not limited to, name, address or telephone number. We collect and process the Data in question only for the purposes of using our Online Shop and only to the minimum extent necessary for such use.

We collect and process all necessary Personal Data - referred to below - on our website in accordance with the provisions of Polish law and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to in this Privacy Policy as "RODO"), including the Personal Data Protection Act and the Act of 18 July 2002 on the provision of electronic services.

1. Who processes your Personal Data?

1.1 The Administrator of the Personal Data transferred through the Centrumtarasowe.com Internet Shop is WATER BLOCK SWISS GROUP SP. Z O.O. with its registered office in Warsaw, entered into the National Court Register by the District Court w/d for the Capital City of Warsaw, 13th Commercial Division of the National Court Register under the KRS number 0000731549, NIP 9522181608, REGON 380212733 (hereinafter referred to as the "Administrator" in this Privacy Policy).

2 What categories of Personal Data do we process?

2.1 In connection with the use of the Online Shop waterblock.eu , and in particular for the purposes of registering you with us and placing orders, we collect and process the following Personal Data provided by you:

2.1.1. in the case of natural persons: name, e-mail address, address of residence (delivery address) and telephone number;

2.1.2. in the case of entrepreneurs: name, business name, e-mail address, business address (delivery address), telephone number and Tax Identification Number (NIP);

2.2 In connection with the use of the Online Shop, we also automatically collect - solely for the purpose of improving the quality of our services or the functionality of the website - technical data, including the Internet protocol address (IP address) of the user's device, information about the time zone and the operating system. For statistical purposes, we also store information on users' logins (such as the date of registration, the date of the last password change, the date of consent to the service, the date of the last login) and the type and type of the Internet browser used by them.

3. For what purpose do we process Personal Data?

3.1 We process Personal Data for the following purposes:

3.1.1. for the purposes of registering in the Online Shop and entering into or performing a contract with our Company. The basis for the processing is the necessity for the performance of the contract (Article 6(1)(b) of the RODO). If, during the use of our website, you have provided us with Personal Data the provision of which was optional (e.g. by entering data into a form not marked as mandatory) then the basis for the processing of such data is consent (Article 6(1)(a) RODO);

3.1.2. for the purpose of ongoing correspondence or communication (to the email address or telephone number provided by the user, including by means of telecommunications terminal equipment or by email) in connection with the services provided by our Company and the orders placed by the user. The basis for the processing is the Administrator's legitimate interest (Article 6(1)(f) RODO) in ensuring the efficient execution of contracts, their performance or service;

3.1.3. in order to comply with the legal obligations incumbent on our Company in accordance with the applicable legislation, including in particular those relating to the payment of public debts, the keeping and retention of tax books and documents relating to the keeping of tax books and the retention of accounting evidence (Article 6(1)(c) of the DPA);

3.1.4. in order to pursue the legitimate interest of our Company consisting in the possible establishment or assertion of claims or the defence against claims that may arise in the course of the business cooperation performed. The basis for the processing of the Data in such a case is the legitimate interest of the Administrator (Article 6(1)(f) RODO);

3.1.5. for analytical or statistical purposes. The legal basis for the processing is the legitimate interest of the Administrator (Article 6(1)(f) of the DPA), consisting of the use of financial and sales analyses for internal reporting purposes and the determination of optimal directions for the development of the website or the promotion of services;

3.1.6. in order for the Online Shop to target waterblock.eu marketing content. The legal basis for the processing is the Administrator's legitimate interest (Article 6(1)(f) RODO) in providing marketing communications expressly requested by the user, including in the form of optional newsletters, i.e. emails containing information about current offers, promotions or competitions. Data processing for this purpose only takes place if you have given your express consent to receive marketing communications by email (optional consent), which you can always withdraw or refuse;

3.1.7. for technical, administrative and IT system security and management purposes - the legal basis of the processing is the Administrator's legitimate interest (Article 6(1)(f) RODO) in ensuring the security of the website, rectifying any failures or errors in the services available through it, and managing the website;

4 How long do we keep Personal Data?

4.1 Personal Data will be stored for the duration of the contract. In addition, upon termination of the contract, such Data will be retained due to obligations under accounting and tax regulations, for the duration thereof, and for legal security reasons, until the statute of limitations for possible claims. To the extent that the basis for the processing of Personal Data is consent, such Data will be processed until the consent is withdrawn. Consent may be withdrawn at any time. The withdrawal of consent does not affect the lawfulness of the processing carried out before its withdrawal. If you wish to withdraw your consent to the processing of your Personal Data, please send an email or letter to the address provided in the "Contact Us" section of our Online Shop (or via the contact form available at this address).

4.2 The retention periods for Personal Data may be extended if the Data is necessary for the establishment, investigation or defence against possible claims, and thereafter only if and to the extent required by law. After the expiry of the processing period, the Data shall be irreversibly deleted or anonymised.

5 Who do we share your Personal Data with?

5.1 The Personal Data provided in our Online Shop shall not be made available by us to any third parties, subject to paragraph 5.2 below.

5.2 For the purposes set out in paragraph 3 above, we may share Personal Data entered into our Online Shop with the following categories of recipients:

5.2.1. entities providing the Administrator with technical support services for the Online Store, software maintenance or data storage and analytical services as defined in the Cookies Policy;

5.2.2. to entities providing goods transport services to the Administrator (postal entrepreneurs and courier companies), solely for the purpose of carrying out the delivery of the products you have ordered;

5.2.3. to entities providing tax, accounting or legal services to our Company in connection with the financial settlement of the business relationship through the Online Shop;

5.2.4. law enforcement authorities, supervisory authorities, public authorities, bodies performing public tasks or acting on behalf of public authorities, where the disclosure of such data takes place in connection with the performance of legal obligations;

5.3 The Administrator shall not transfer any Personal Data to a third country (i.e. a country outside the European Economic Area) or an international organisation, subject to the proviso in paragraph 5.4 below.

5.4 The transfer of personal data outside the European Economic Area may occur in connection with the Administrator's use of analytics or advertising services provided by Google LLC, including Google Adwords or Google Analytics. The transfer shall in this case take place to the United States of America, on the basis of a decision of the European Commission (the so-called Privacy Shield) stating the assurance of an adequate level of protection of personal data with regard to the participating entities, including the provider of the aforementioned services - Google LLC, Mountain View, California. 

6. Your rights

6.1 In relation to the Administrator's processing of your Personal Data, you have the following rights:

6.1.1. Right to object

Object to the processing of your data for legitimate purposes on grounds of your particular situation. You have the right to object at any time - on the basis of your particular situation - to the processing of your data based on Article 6(1)(e) RODO (processing for public interest) or Article 6(1)(f) RODO (processing for legitimate interest). When submitting an objection you should indicate your particular situation justifying it and we will assess the objection. We will stop processing your Data for these purposes as a result of your objection, unless there are compelling legitimate grounds for us to do so which override your interests, rights and freedoms, or your Data is necessary for us to possibly establish, assert or defend claims;

6.1.1.1 Objection to processing for marketing purposes: You also have the right to object, at any time, to the processing of your data for marketing purposes, without having to justify it;

6.1.1.2 To exercise your right of objection, contact us by sending us an e-mail to: biuro@waterblock.eu or in writing to the Company's address indicated on the "contact us" page of our Online Shop.

6.1.2. you can obtain information about how and to what extent we process your data and, in addition, a copy of your Personal Data (Article 14 of the DPA);

6.1.3. you may request that we rectify your Data (if it has been erroneously recorded or if it has changed), supplement it, delete it (if there is no basis for us to process it) or restrict processing (if you want us to process your Data only to a limited extent, pending the resolution of your objection or request for rectification, and if you want the Data to be stored in connection with your claims) (Articles 16 - 17 of the DPA);

6.1.4. you may request that your Data that you have provided to us be transmitted to you in a structured, commonly used, machine-readable format. You may yourself transfer the Data you have received to the controller of your choice. Where the processing of your Data is based on legitimate interests, you may object to such processing (Article 20 RODO);

6.1.5. you may request the anonymisation of your data and exercise your right to be informed about the data used by us in the context of our cooperation. Notwithstanding this, you will be informed whenever there is a breach of the security of the protection of your data within the time limits imposed by applicable law.

6.1.6 If you believe that our processing of your data violates your rights please write to us. You also have the right to lodge a complaint to the supervisory authority, i.e. the President of the Office for Personal Data Protection (ul. Stawki 2, 00-193 Warsaw, www: uodo.gov.pl/en/p/contact).

7 Confidentiality of your Data

7.1 In connection with the processing of Personal Data, we undertake to keep it strictly confidential and to protect it from unauthorised access by third parties. Personal Data collected in the course of our contacts is subject to secrecy and is processed only in accordance with the provisions of the applicable legislation of the Republic of Poland and the European Union.

8. the requirement for consent to process

8.1 The provision of Personal Data in our Online Shop is voluntary, but necessary for the fulfilment of one or more of the purposes for the processing of Personal Data as defined in paragraph 3 above, which the Administrator will not be able to fulfil if Personal Data is not provided in the Online Shop for one or more of the purposes defined in paragraph 3 above, respectively.

9 Newsletter

9.1 The Administrator provides a newsletter service under the terms and conditions specified in the Rules and Regulations of the Internet Shop to users of the Shop who have voluntarily consented to subscribe to the newsletter and provided their electronic mail address (e-mail) for this purpose. Giving consent to use the newsletter service, including providing the above-mentioned data, is voluntary and may be withdrawn at any time. However, the administrator informs that failure to provide the aforementioned personal data will result in the inability to use the newsletter service.

9.2 Personal data provided in connection with the use of the newsletter service are processed by the Administrator exclusively for the following purposes:

9.2.1. for the purpose of providing the newsletter mailing service - the legal basis for the processing in this case is the necessity of the processing for the performance of the contract (Article 6(1)(b) RODO);

9.2.2. in the case of targeting you with marketing content as part of a newsletter - the legal basis for the processing, including profiling, is the legitimate interest of the Administrator (Article 6(1)(f) RODO) in connection with your consent to receive the newsletter;

9.2.3. for analytical and statistical purposes - the legal basis of the processing is the legitimate interest of the Administrator, (Article 6(1)(f) RODO) consisting of conducting analyses of the activity of users in a given Service in order to improve the applied functionalities;

10 Cookies

10.1 In order to provide services at the highest level, our Online Shop uses cookies. Cookies (so-called "cookies") are small text files sent by the visited website to the Internet user's device (computer, smartphone, etc.). Cookies do not collect any Personal Data about the user and are only used to identify the user's web browser in order to optimise the performance of our website;

10.2 Our online shop uses two types of cookies: technical cookies for maintaining the user session after logging in and analytical cookies: google-analytics.com for conducting statistics for the website. waterblock.eu  For more information on Google Analytics code and Google's cookies, please see Google Analytics' Security and Privacy Policy.

10.3 Session cookies remain on the User's device until the User leaves the Website or switches off the Internet browser. Permanent cookies remain on the User's device for a specific period of time or until they are manually deleted.

10.4 The User can change the level of protection against Cookies independently in his/her own Internet browser, without disabling the complete blocking of Cookies. If the User does not change the settings of his/her web browser, this means that he/she agrees to the use of Cookies in the Online Shop using the default parameters. The inability of our Store to save/read Cookies may prevent full and correct use of its functionality.

10.5 Cookies placed on the Internet Shop User's end device may also be used by entities cooperating with the Administrator, in particular companies: Google (Google Inc. based in the USA), Facebook (Facebook Inc. based in the USA), Twitter (Twitter Inc. based in the USA).

11 Other provisions

11.1 In matters not covered by this Privacy Policy, the provisions of the relevant acts of Polish law, as well as European Union law, in particular RODO (Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC) shall apply.

11.2 This Privacy Policy may be amended or updated. Any changes to this Privacy Policy will be posted on this page and we will additionally notify you of the changes via email or the Online Shop. If you do not agree to the changes we have made, you can close your account by going to your account settings and selecting the option to close your account.

§ 14 Final provisions

The customer has the right to make use of out-of-court complaint and redress procedures. To this end, he can submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.

Contracts concluded through the Online Shop are concluded in the Polish language.

The Seller reserves the right to make changes to these Terms and Conditions for important reasons, i.e.: changes to the law, changes to payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. The Seller shall inform the Customer about each change at least 7 days in advance.

Matters not covered by these Terms and Conditions shall be governed by generally applicable provisions of Polish law, in particular: Civil Code; Act on Providing Services by Electronic Means; Act on Consumer Rights, Act on Personal Data Protection.